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Isabella Son

Operations & Systems Professional

Supporting SaaS platforms, managing business systems, and maintaining operational excellence

About Me

Hi! I'm Isabella Son, an operations and administrative professional with extensive experience supporting SaaS platforms, managing business systems, and maintaining accurate operational workflows. I bring strong attention to detail, systems organization, and the ability to learn new technologies quickly.

I specialize in coordinating across teams, troubleshooting software issues, maintaining records, and supporting customer-facing operations. My background spans CRM administration, technical support, and operational coordination, with a growing interest in web and e-commerce operations.

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Systems Thinker
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Detail Oriented
🚀
Fast Learner
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Cross-Functional

Professional Experience

Operations Coordinator

CMAC Partners

Recent

Led operational excellence and system management initiatives

CRM ManagementDocumentationVendor CoordinationSystem Troubleshooting

Bookkeeper

Brian D. Kurtz, PC

Previous

Provided comprehensive administrative and financial support

Financial RecordsReport GenerationQuickbooksAdministrative Operations

Customer Support Specialist

Rippling

Previous

Delivered technical support for SaaS platform and identity management tools

Technical TroubleshootingCustomer CommunicationDocumentationSaaS Support

Senior Support Specialist

BoomTown ROI

Previous

Provided expert-level support for CRM and marketing automation systems

CRM SupportProcess DocumentationProduct SupportTeam Coordination

Skills & Expertise

CRM Systems90%
SaaS Platform Support85%
Documentation Management90%
Technical Troubleshooting85%
HTML/CSS/JavaScript70%
WordPress80%

Let's Connect

I'm interested in operations, systems management, or web operations roles. Let's talk!